Troubleshooting Tips

UNINSTALL THE APP ON FIRE STICK
1. Please go to settings of your firestick
2. Go to applications
3. Click Managed installed applications
4. Look for Lenox and click uninstall

HOW TO DOWNLOAD & INSTALL THE APP ON FIRE STICK
1. Press the “HOME” button on the Firestick remote
2. Look for a magnifying glass (located on the upper left corner)
3. Click the magnifying glass and type in “Downloader” then download it.
4. Open the “Downloader”.
5. Type in the link “http://lenoxmp.com/app.apk” then hit GO
6. Hit “Install”.
7. It will download the app on the firestick.
8. Hit “Open”.
9. Type in the Service ID provided
10. Type in your credentials (username and password).

CLEARING CACHE AND DATA TO REFRESH YOUR DEVICE  
1    Go to Settings.
2    Click on Apps.
3    Click on Manage All Applications.
4    Find LenoX MP App.
5    Click Clear Cache & Data.
6    Restart the device and re-launch the LenoX MP Ap

HOW TO ENABLE APPS FROM UNKNOWN SOURCES
  1. Go to “Settings”
  2. Go to “Device”
  3. Go to “Developer Options”
  4. Select “Apps from Unknown Sources” then turn it “ON”

ADDING FAVORITES ON FIRESTICK AND ADROID BOX
Adding Favorites:
– please play the channel.
– press the up button on your firestick remote to see the favorites menu.
– select favorite.
– go back to the App homescreen.
– Select “Channels”
– Select “Favorites”

FOR WEB BROWSER (COMPUTER) OR SMART TV
For Smart TV (without firestick or android box)

Please use a browser and type this link:
tv.lenoxmp.com

HOW DO I RENEW MY SERVICE?
>Just visit
https://tvfirestick.com and order another subscription.